Request Hotel Quality Check Premium

Your quality is majestic and at the highest level? Do you belong to the leading providers of pure luxury? Our goal is your goal; to become even better. We provide you with a third eye, examining your structures, processes, services, and circumstances as external experts with critical precision and a patented system to assist you in creating excellence. Customer experience and its reviews are your most crucial marketing assets.

With our in-house software, we scrutinize up to 3000 points in all service areas of your establishment. We approach as guests (Mystery Guesting), scrutinizing every smallest detail critically. Our standards are exceptionally high, and our perceptiveness is sensitive, ensuring a pure and unbiased result.

During the debrief the following day, you receive the visualized results and your ranking (Score). Together with our experts, you can discuss the experiences and elaborate on the individual areas examined. This allows the management to promptly address weaknesses and sensitize or train the staff. You create a long-term and trustworthy added value for your establishment.

Numerous leading hotels worldwide benefit from our check-ups, consulting us annually to stay updated on the latest standards and Quality Score. We take pride in our excellent customer portfolio and continue to grow.

We are delighted to receive your inquiry. As a luxury hotel or resort, please choose the Quality Check Premium package. For other luxury providers such as private jet operators, superyacht charters, and other luxury lifestyle services, please select the Quality Check Individual package.

  • Mystery Guesting
  • Hygiene Check
  • Structures and Processes
  • Staff
  • Concierge & Service
  • Restaurant Critique with Nina Schlossmacher
  • Service in Restaurants and Bars
  • Spa
  • Booking
  • Arrival and Departure
  • Kitchen
  • Room Service
  • Maintenance
  • Booking
  • Arrival and Departure
  • Kitchen
  • Room Service
  • Maintenance
  • Front Desk
  • Complaint Management
  • Data collection, analysis and visualization 
  • Final Interview

 

Contact us – elevate your standards effortlessly.

+49 1514 0000062

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